Kidslox | Parental Control App Support, Tutorials & FAQs

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Support / Technical Issues

Technical Issues

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Support / Technical Issues

Technical Issues

Password reset

Resetting Password

I didn't recive a password reset link

The password reset link doesn't work
Pin reset

Resetting Pin

I watched the video but can't reset Kidslox pin
Adding Devices

Adding iOS device

Adding Android device

Profile installation failed (iOS)

I can't add my child's device (Android)
Screen time limits

Setting up daily limits (iOS)

Setting up daily limits (Android)

Adjusting daily limits

Daily Limits Flow

Daily Limits doesn't count down the time

Daily Limits counts too much time
Schedules

Setting up a schedule

Schedules do not work
Timer

Setting up a timer

Timer feature doesn't work

Time doesn't count down
Web filtering

Blocking porn

Content Filtering doesn't work

I can't add to Allow list words/websites

I can't add to Block list words/websites

I can't find the Content Filtering option on my child's desktop device
Modes Pending

Changing modes

My child's device doesn't change mode
Individual App Blocking

Blocking All Games iOS

Blocking online games (iOS)

Blocking games (Android)

I blocked the app but it is still on the screen (iOS)

Why can't I block most of the apps (iOS)
Location tracking

How to use location tracking

Location doesn't update

Location is incorrect (iOS)

It says "No data to show"

Location is incorrect (Android)
Advanced Features

Advanced features on Windows

Advanced features on Mac

The setup stuck on certain %

The installation app crashes

It asks me to connect the device, but it is connected
Weekly Report

Weekly Reports

I don't receive my weekly reports

What does the red colour mean?

It says that my child used the device, when it was blocked
Lock Down Doesn't work

Advanced features on Windows

Advanced features on Mac

Blocking All Games

Adding apps to Allow list

Safari and App Store are available in Lock mode
Mac app

I added my child's Mac but I do not see it in the list of devices.

I do not see a content blocking feature on my child's Mac.

I get the message: 'Kidslox can’t be opened because Apple cannot check it for malicious software.'
Windows app

I added my child's PC but I do not see it in the list of devices.

I do not see a content blocking feature on my child's PC.

Frequently asked questions

Adding Devices

Pricing Plans and Account

Modes and Profiles

Blocking Apps and Allowlist

Daily Limits and Time Rewards

Content Filtering

Statistics

Telescope and Listen to Surroundings

Schedules

Location Tracking and SOS Panic

General Questions

Advanced Features

Kidslox for Desktop Devices

Removing Kidslox

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GENERALQUESTIONS

BILLINGISSUES

CANCELSUBSCRIPTION

TECHNICALISSUES

Suggestions

We’re here to help you out.

General Questions

We’re here to help you out.

Billing issues

We’re here to help you out.

Cancel Subscription

We’re here to help you out.

Technical Issues

We’re here to help you out.

Cancel Subscription

Instructions for purchases made on iTunes

Instructions for purchases made on Play Store

Instructions for purchases made on kidslox.com

Technical Issues

Password reset

Resetting Password

I didn't recive a password reset link

The password reset link doesn't work

Pin reset

Resetting Pin

I watched the video but can't reset Kidslox pin

Adding Devices

Adding iOS device

Adding Android device

Profile installation failed (iOS)

I can't add my child's device (Android)

Screen time limits

Setting up daily limits (iOS)

Setting up daily limits (Android)

Adjusting daily limits

Daily Limits Flow

Daily Limits doesn't count down the time

Daily Limits counts too much time

Schedules

Setting up a schedule

Schedules do not work

Timer

Setting up a timer

Timer feature doesn't work

Time doesn't count down

Web filtering

Blocking porn

Content Filtering doesn't work

I can't add to Allow list words/websites

I can't add to Block list words/websites

I can't find the Content Filtering option on my child's desktop device

Modes Pending

Changing modes

My child's device doesn't change mode

Individual App Blocking

Blocking All Games iOS

Blocking online games (iOS)

Blocking games (Android)

I blocked the app but it is still on the screen (iOS)

Why can't I block most of the apps (iOS)

Location tracking

How to use location tracking

Location doesn't update

Didn't find the answer? Ask our
support team

GENERAL
QUESTIONS

BILLING
ISSUES

CANCEL
SUBSCRIPTION

TECHNICAL
ISSUES

We’re here to
help you out.

We’re here to
help you out.

We’re here to
help you out.

We’re here to
help you out.

We’re here to
help you out.